Frequently Asked Questions

Where does the art on the products come from?

All art is created by the shop owner, Olivia Ashcraft.

What payment types do you accept?

Studio Liv accepts all major credit cards, PayPal, Venmo, Google Pay, Cashapp and WooPay. 

What do the A/B/C grades mean?

Many items in the shop are produced in-house and prone to machine and human error. To reduce waste, Studio Liv sells B-grades at a discount, and C-grades may be included as a freebie in your order.

How much does shipping cost?

Shipping cost is dependent on location, weight and current market rates. You can estimate shipping on the checkout page before completing checkout.

Where do you ship?

Currently, we ship in the US.

When will my order ship?

Processing time is typically 3-5 days, but can be 6-10 days following sales and recent shop updates.

How long does shipping take?

Any shipping estimate provided at checkout does not include processing times. For example, if a shipping speed says 10 business days, that means 10 business days from when the postal carrier receives the package. It’s just an estimate and not a guaranteed timeframe.

Can I track my order?

If there is tracking available for the postage you selected, the tracking information will be included in your shipping confirmation email. Orders shipped as lettermail will not have tracking. All orders shipped as parcels will have tracking.

What is your return policy?

All sales are final. Studio Liv will replace or refund an item if it arrives damaged.

What if there is a problem with my order?

If you were sent the wrong item, the item arrived damaged or there is another issue, please email contact@shopstudioliv.com, and a replacement will be sent to you. Alternatively, you can request a refund if you prefer.

Any other questions? Please email contact@shopstudioliv.com. Allow 2-3 business days for a response.