Frequently Asked Questions
Where does the art on the products come from?
All art is created by the shop owner, Olivia Ashcraft.
What do the A/B/C grades mean?
Many items in the shop are produced in-house and prone to machine and human error. To reduce waste, Studio Liv sells B-grades at a discount, and C-grades may be included as a freebie in your order.
Where do you ship?
Currently, we ship in the US.
What is your return policy?
All sales are final. Studio Liv will replace or refund an item if it arrives damaged.
What if there is a problem with my order?
If you were sent the wrong item, the item arrived damaged or there is another issue, please email contact@shopstudioliv.com, and a replacement will be sent to you. Alternatively, you can request a refund if you prefer.
Any other questions? Please email contact@shopstudioliv.com. Allow 2-3 business days for a response.